Ms. Hoefling is an international speaker, has written articles, and been interviewed for many business and trade journals. Her book, Working Virtually can be purchased in bookstores, online, or direct from the publisher. She is available for keynote and other speaking engagements on various subjects, including virtual work, bringing balance and spirit into the workplace, and personal keys to professional bliss.
Her proven skills are based on focused objectives, current information, participant involvement, and making it fun and practical. She can offer sessions that can:
- Plant seeds
- Identify where you are
- Decide where you want to be
- Provide skills and tools to get you there.
Sample workshops and short seminars include:
The Virtual
Workforce of the (Now) Future: Making Virtual Teams Work for You
Virtual Is Viable: Adapting
Organizational Culture and Structure to Support Remote Work
Mobilizing and Leading
People Through Change
Customers for Life
Do You Hear What I Meant?
The Effect of Listening on the Bottom Line
Where Are Your Principles,
Principals?
Dialogue as a Team Learning
and Consensus Decision Making Tool
Deciding
How To Decide
Introduction to Personality
Type and the Impact on Work Relationships
Getting the Monkey
Off Your Back: Making Delegation Work for You
Secrets of Knowing: Focus,
Belief, Values, and Goals
Principled Negotiation
The Virtual Workforce of the (Now)
Future: Making Virtual Teams Work for You
The workplace is becoming increasingly virtual, thanks to the enabling
technology available. This session discusses the impact of commitment
and
team performance on the virtual team, defines criteria for virtual team
management, identifies signs of ineffective virtual teaming, and provides
guidelines for effective virtual workforce management.
Virtual Is Viable: Adapting Organizational Culture
and Structure to Support Remote Work
Remote teams can work and learn virtually with little systemic cooperation,
but their success will be hampered if the supporting organizational systems
and structures are not aligned for a remote work and learning environment.
This session will discuss the paradigm shift from a traditional organization
and learning structure to a networked, collaborative structure.
Mobilizing and Leading People Through Change
This session provides an overview of change management from an
organizational change consultant and middle manager point of views,
discussion of various change drivers, resistance strategies, resistance
management, and how to build support in the organization for a change
initiative
Customers for Life
This session identifies the value of "lifetime" customers and
satisfied
constituencies, and will give participants an opportunity to analyze their
current Customer Service Strategy, clarify widely held customer myths
and
truths, identify 8 Basic Principles of a customer service strategy, and
begin to create an action plan to establish and maintain long term customer
relationships
Do You Hear What I Meant? The Effect of Listening
on the Bottom Line
How does listening/lack of listening impact your function/department?
What happens when people don't listen? What goes wrong?
Many people tend to take mutual understanding for granted. They are not
aware that often the thoughts they express and the directives they give
are
not understood by employees precisely in the way they were intended. This
session explores Listening in a different way, leading to practical results.
Where Are Your Principles, Principals?
This session helps key decision makers in considering how their personal
and
work ethics influence each other, and how to make them an explicit part
of
the organization's strategic priorities. We will explore how ethics in
business impact business decisions and perceptions in the marketplace
and
with the employees, Guiding Values and Principles, and how they are
currently affecting operating policies, and begin to build a template
for
creating a set of Guiding Principles for business decision-making.
By making personal and business principles clear, they can intentionally
integrate the two, resulting in a more congruous decision-making approach.
Dialogue as a Team Learning and Consensus Decision
Making Tool
Participative decision-making is an ever-increasing expectation in
organizations, yet many leaders are frustrating at how hard it seems to
be
to do in "real life." This session clarifies and clearly defines
consensus,
and the impact of that definition. Participants will learn and practice
the
skills of dialogue, negotiation, and consensus.
Deciding How To Decide
In this session, participants will explore the methods typically used
to
make decisions, and learn guidelines to use when deciding which method
to
use. Participants will begin to decide what types of issues require which
types of decisions, resulting in a template for a Decision Matrix. Further,
they will define Who should be involved in decisions and What level of
authority they have. A framework will be provided for using the Decision
Matrix tool back in their organizations.
Introduction to Personality Type and the
Impact on Work Relationships
This session would introduce participants to a self-administered "quick"
tool which identifies a person's core personality temperament. Participants
would get the basic framework in this session and have some fun and
practical experiences that can have immediate impact on relationships
at
work and home. Working with an instrument such as the Meyers-Briggs Type
Indicator or the Kiersey-Bates Temperament Sorter offers a logical and
orderly model of human behavior that reduces unproductive interpersonal
and
intraorganizational conflict, is nonjudgmental with no right or wrong,
identifies strengths and liabilities of project and work teams as well
as
particular organizational levels or functions, and builds an objective
framework for dealing with conflict.
Getting the Monkey Off Your Back: Making
Delegation Work for You
Delegation is an easy word to say, and often frustrating to experience.
This
session identifies the traits of effective delegation; necessary conditions
for effective delegating; and levels of authority, responsibility and
accountability to clarify. Participants will leave with a three-step
delegation process overview.
Secrets of Knowing: Focus, Belief, Values,
and Goals
This session is more focused on Self and Personal Mastery. Participants
will
participate actively in exploring how they are their most important asset,
often focus on progress and success in the wrong way, how to choose and
accomplish their own meaningful goals, and how to have fun along the way.
Principled Negotiation
This session examines a responsible approach to negotiation based on the
belief that what one brings into the negotiation is as important as what
you
want to get from it. Participants will learn and practice the Four-Step
Model for Effective Principled Negotiation.
Some of the conferences that have retained Trina's speaking services include:
American Society for Training and Development International Conference
"Telemanaging and Telecommuting: Work Styles of the 90's" 1996
Telecommuting Advisory Council "Telecommuting and Telemanaging
Lifestyles of the 90's: Training Implications" 1996
Telecommuting World '96 "How to Achieve Hard Benefits with a Soft
Landing"
1996
Arizona Telecommuting Advisory council "Telecommuting Training &
Implementation Tips" 1996
Telecommute '96 "The Great Debate: Pros and Cons of Mandatory
Telecommuting" 1996
IBC USA Conference "Hiring, Training and Retaining Call Center Employees:
Integrating Telecommuting and Call Centers" 1996
International TeleWork Association "mainstreaming Remote Work: The
3-S
Solution" 1997
Incoming Call Center Management Conference "The Practical Guide
to Setting
up Call Center Remote Employees" 1997
Telecommute '97 "Big Time Telecommuting in Call Centers" 1997
Telecommuting and Home Office Exposition and Conference "Improving
Call
Performance... From Home" 1997
Telecommuting and Home Office Exposition and Conference "Call Centers
without Walls: A Do or Die Proposal" 1997
Showtime Network Sales Conference "Virtual Teaming" 1997
National Electrical Contractors Association Annual Conference "Customers
for Life" 1998
National Association for Lighting Manufacturers Regional and National
Conferences " Are You Listening?" and "Customers for Life"
1998, 1999
On-Line Learning 1999, 2000, and 2001 (scheduled) "The Virtual Workforce
of
the (Near) Future: Managing Employees Across Time, Distance, and Culture"
and "Virtual Work and the Organizational Culture" 1999, 2000,
2001
Training 1999, 2000 "The Virtual Workforce of the (Near) Future:
Managing
Employees Across Time, Distance, and Culture" 1999, 2000
Info Care International Conference on Virtual Call Centers, Amsterdam
"Remote Agents and Virtual Work" June 2000
Colorado Women's Chamber of Commerce "Working Virtually: Truths
and Myths"
November 2000
Training 2001 "Managing Virtuality in Teams" 2001
American Society for Training and Development International Conference
"Working Virtually: Managing the Human Element for Successful
Virtual Teams and Organizations" 2001
Training Directors Forum "The Virtual Workforce of the (Now) Future" 200